Tuesday, August 25, 2009

I sure hope that was the only Monday in my week.

I spent an hour on the phone with money card customer service. I'm sorry, I am not usually prejudiced, but believe me, you talk to India as much as I have lately, especially spending one hour one minute and one second in one session and you become opinionated. I realize I had some difficult questions for them about "why" they closed the two fuel cards. While their English is very poor and choppy, when they get frustrated or nervous, it tanks even worse. Try as I might, I get really bent with them.

Yesterday I finally got to speak with a supervisor, for what good it did me. His answer for "why" was that their compliance team reviews the card use and elected to close the cards. He cited card loads in excess of $4,000 in a month. I asked to talk to his supervisor and he told me he was as high up as I was going to talk to. I asked him if he was Mr. Walmart and he responded, "To you, yes!" Needless to say, the conversation did not go anywhere but down from there. I asked to talk with someone from compliance and he told me they were not taking calls. Finally he invited me to file a complaint with the folks in California. I assured him I would.

So, part of my day was spent composing a multi-page letter to the MoneyCard people in California. I decided to demonstrate how upset I am by sending it both regular U.S. Postal Service and Certified mail. If I give this to a lawyer, I want to have a paper trail.

My biggest beef with them is they gave no notice. In fact if I didn't do on-line reports I still wouldn't know the cards are closed. I also take issue with them allowing additional money to be loaded on a card that was closed and then telling me it would be ten days to two weeks before I would receive a refund.

I re-read the card agreement service and I can honestly say I saw absolutely no reference to any limits on card activity. When I pointed this out to Mr. WalMart he did not argue the point. The only thing I can even imagine is that they feared we were laundering money by loading it and then spending it. I guess I wouldn't be very good at money laundering because I thought the object was to cycle it through and end up with money. If you print the reports, we ended up with fuel. If what they suspected was true, it went up in smoke. Diesel smoke that is.

Let the record reflect, I really don't want to own WalMart. I just want them to right a wrong.

Trc has been straightening the office the past two weeks. So much of our office has been mobile the last fifteen years, traveling to the seasonal jobsites only to return home in boxes. We learned to live with the boxed clutter because we knew in only a few months, we would be leaving again. With our decision not to sign the seasonal work contract, one of the most pleasant possibilities is the fact that we will be home for Thanksgiving, Christmas, and New Years.

Slowly but steadily, Trc has put the office in order. The only limitations she has had on her is "Do not touch my desk". Inside or out. So far she has been able to abide by this. However, she re-arranged the bookshelves in the office and when I turned to them to get a Certified mail slip and a return receipt, they were not where I kept them. I really believed that when I called Trc to ask her about them she would direct me to them quickly. Finally she began going through files and supplies. Ultimately she drove to the Post Office and got me a new supply.

I could tell how put out she was at herself, but I couldn't resist. I told her, "I've tried this organized crap and it doesn't work. Bring back my clutter!" Trc, Krl and I enjoyed a good laugh.

In other developments, the telephone company came and did an add and change. We had requested an additional line in our bundle with our provider and they never responded after numerous calls and correspondences. So we jerked the primary phone from the bundle. I walked through with the technician doing the installation, trying to get him on the same page with us. The main thing I didn't want was him messing up the fax line we left with our bundle supplier. Finally he understood the system. I am somewhat amazed and ashamed at the mess of wires and cables that gather on the wall and eve of our house. I think sometime it might be easier to strip it all and redo. Instead each technician does his own little thing and marks his own little territory.

All the reports I received on the first day of the new school year were very positive. I sure hope it is a good school year.

Doing my part for the neighborhood beautification, I took the RV that had been sitting here to the shop for a few repairs.

Speaking of neighborhood, we seem to have an epidemic of houses going up for sale. There are four houses which make contact with our property or are connected to a property that is in contact. One is the house beside us that sales often. One is the house behind us that after having one owner for a long time has sold two times in two years. The other two house have been occupied long term. Fact of the matter is, the house that borders the house beside ours has an elderly couple who were here before us. They are retired. I am not sure, but it seems they may have been struggling. I don't know if it was with finances, but I do know they are physically no longer able to maintain the place. I have feared some mental health issues because one day the gentleman came to our door asking me to steam clean his carpets again. I don't know that he ever understood he needed to go two more doors down.

If I had the money I would buy the house next to us for a guest house!

Krl and I have much more seniority than most of our neighborhood.

Today it is the parts store. Chris had called me, complaining that it was s-l-o-w.

I guess you can tell, the sandman bailed on me early again.

Have a day!

FATHER, thank YOU for the blessings we enjoy. I continue to ask for YOUR patience and peace. Peace, perfect Peace.

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